Shipping

Enjoy FREE SHIPPING for deliveries  within the Netherlands and above  €50 in Germany and Belgium. 

 

Payment Methods

You can pay for your order with Ideal, PayPal or wire transfer. Payments to HAMMAM34 are safely conducted through PayPal & Mollie payment system. They guarantee that your transaction will be made securely. As soon as your payment has been received, HAMMAM34 will complete your order and deliver it to you within the stipulated delivery time. Please note that International orders may take longer to process and deliver.

 

Transport Costs

International duties and taxes are calculated and included in your total at checkout 

The Netherlands

Deliveries in The Netherlands are FREE.

Europe & outside the EU
Delivery costs for Europe start from € 4.95 and changes depending on the country.  Island surcharge and custom clearance may apply depending on your location.

Please refer to the list below.

 

Delivery time

The Netherlands
Within The Netherlands, packages will be delivered within 1 to 3 working days at the latest after receiving your payment and your confirmation email for the order.

Europe
Within Europe, packages will be delivered within 2 to 6 working days at the latest after receiving your payment and your confirmation email for the order.

Other countries

For countries outside of the EU, packages will be delivered within 4 to 12 working days at the latest after receiving your payment and your confirmation email for the order.

Please refer to the list below.

If your country is not available to ship to, please email info@hammam34.com and we will assist you with your purchase.

Country Rate per parcel Island surcharge Delivery Times 
Austria € 13.20   2
Belgium € 9.45   1
Bulgaria € 41.95   4
Czech Republic € 29.45   3
Denmark € 14.30 € 8.91 2
Estonia € 29.45 € 20.45 4 - 5
Finland € 24.75 € 20.45 3 - 5
France € 4.95 € 8.91 2 - 3
Germany € 9.30 € 9.96 1 - 2
Greece € 35.95 € 20.44 4 - 6
Hungary € 29.95   3
Republic of Ireland € 21.95   3
Italy € 19.95 € 16.78 3 - 4
Latvia € 29.95   4
Lithuania € 29.95   4
Luxembourg € 11.45   1
Monaco € 16.45   2 - 3
Netherlands € 0.00 € 7.86 1
Poland € 29.75   2
Portugal € 33.95 € 51.37 4 - 6
Romania € 29,95   4
Slovakia € 29,95   3
Slovenia € 29,95   3
Spain € 20.45 € 33.55 3 - 5
Sweden € 19.95 € 10.48 2 - 4
United Kingdom € 5.45 € 8.92 2 - 3
     

 

 

 

 

*HAMMAM34 is not responsible for any international shipping delays caused by the customs clearance process.

Cancellations

As soon as the order is placed and paid for, it cannot be cancelled. The reason for this is that the orders will be processed immediately, to achieve the shortest possible delivery period. Of course articles can be exchanged or returned, with the exception of customized articles. Click here for more information about our exchange and return policy.

Return and exchange policy

If the merchandise does not meet your expectations, then it can be exchanged. However, there are certain conditions attached to this process.

Exchanges
If the colour or the size of the article does not meet your expectations, then you may exchange your order, or certain products within the order. Within 5 days of receiving your order, you must send an email to info@hammam34.com indicating in writing your intention to return the specific article from your order. In this email you must indicate the specific product(s) that you wish to return and provide us with the order number associated with the order. At this time, you can also inform us of the article that you wish to receive in exchange. You can then post the package with the article you wish to exchange, back to HAMMAM34. You are responsible for the postage costs of the returned article. We hold the right not to accept returned packages and envelopes where the postage costs have not been completely paid for.

Returns
We strive to deliver the best possible products. If, however, you are unsatisfied with your order (or certain products within an order), then you can return it within 5 days of receiving the order. You must first send an email to info@hammam34.com informing us of the products you wish to return, the order number of the order and your bank account number. Please also inform us the reason for the return so that we can continue to improve our merchandise and our service.

 

Our return address is:

HAMMAM34 (Returns)

Greuters Logistics

Fluorietweg 17

1812 RR Alkmaar

The Netherlands


Please do not forget to pay fully for the return postage as incorrect postage payments will not be accepted.

Please include a copy of our order confirmation along with the products to be returned. Once we have received your email informing us of your intention to return articles from your order, and we have received the returned merchandise, we will send you a confirmation email. Once we have established th
at the returned merchandise has been received in good condition, we will reimburse you for it (excluding the costs for return postage) into your bank account within 5 working days following the confirmation email.


NOTE!

Articles that have been purchased with a discount or on sale may not be returned or exchanged.
Returned or exchanged products must still have their original labels attached to them, and must be returned in the original wrapping. Articles will not be accepted if:


1.It has been worn or washed,

2.You have attempted to mend a fault or mistake in the towel yourself,

3.You have not followed the washing or general instructions correctly.

 

HAMMAM34 cannot be held responsible for the lost or damage of the returned item(s), therefore we advise you to return your goods with registered mail. Please make sure you package your return safely to prevent any damage to the items.


Returns can take up to 21 working days to get back to us. We will process your return within two weeks of receipt.

Please retain a proof of postage until we have confirmed that your refund has been processed.

 

Complaints

Satisfied customers are of major importance to HAMMAM34. In case you have any complaints about our products or services, please let us know. We request you to notify us as soon as possible by email at info@hammam34.com. We will do our utmost to solve the problem as soon as possible, in mutual understanding. When notifying us, please also provide your email address and/ or telephone number, so we can contact you.