Return & Exchange
Your happiness matters to us. Therefore, we are giving you the opportunity to return/exchange your order within 30 days of delivery. The item(s) must be unworn and have their original labels attached to them.
We enclose a return label in every order, so you won’t have to pay for the shipping costs.
You will be refunded by the same method you used to place the order with us. Your return will be processed within 14 days after your returned item(s) has been received.
Returns and exchanges are not possible for sale items.
HOW TO RETURN:
- With you order you have received a return form. Please fill out this form with all the requested information. You can find the information on the packing slip.
- If you haven’t received the return form you can download it here
- Please send us an email stating your return request and the reason for it beofre sending back the package.
- Place the return form together with the item(s) you wish to return/exchange in a box or shipping bag. Preferably use the same packaging that your order came in.
- Use the return label that was sent to you.
- Make sure to keep the proof of postage and the track & trace code.
HAMMAM34 cannot be held responsible for packages lost in the mail, so please keep your proof of postage or the track & trace code until your return has been processed. Make sure your return is properly packaged.
Questions or suggestions? Please contact us at email@example.com with your order number.
1013 BH Amsterdam
In accordance with hygiene and COVID-19 regulations, FIFTH SENSE lingerie can not be returned or exchanged.