FAQ
1: How do I place an order?
Ordering from HAMMAM34 is easy! Simply browse our collection, select the items you want, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping and payment information to complete the order.
2: What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods for your convenience.
3: Can I track the status of my order?
Absolutely! Once your order is confirmed and shipped, we'll send you a tracking number via email. You can use this number to track the delivery progress of your items.
4: What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not, you can return your items within 30 days of delivery. Please review our Returns & Exchanges page for detailed instructions.
5: How do I initiate a return or exchange?
To initiate a return or exchange, simply contact our customer support team with your order number and the reason for the return/exchange. We'll guide you through the process and provide you with further instructions.
6: Are your products one-size-fits-all?
Our kimonos and kaftans are available in one adult size that is designed to fit most adults comfortably. For our younger customers, we offer kids' kimonos in three sizes: 2-4 years, 4-6 years, and 6-8 years. To find the perfect fit, please refer to our size chart which provides detailed measurements for each size option.
7: Do you offer international shipping?
Yes, we offer international shipping to many countries. During checkout, you can select your country to see the available shipping options and associated costs.
8: How can I contact your customer support?
You can reach our friendly customer support team by sending an email to support@hammam34.com or by using the contact form on our website. We strive to respond to all inquiries within 24 hours.
9: Are your products ethically sourced and environmentally friendly?
Yes, at HAMMAM34, we are committed to ethical sourcing and sustainability. Our products are made using eco-friendly materials and practices, and we ensure fair labor conditions in our manufacturing processes. Also, our best-selling collection is made from 100% GOTS certified organic cotton.
10: Can I cancel my order after it's been placed?
If you need to cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request if the order hasn't been shipped yet. However, if the order is already on its way, you may need to initiate a return or exchange once you receive it.
11: Are your products machine washable?
Our products, including kaftan kimonos and hammam towels, are designed to be easy to care for. You can safely machine wash them using a gentle cycle with cold water, preferably at a temperature of 30 degrees Celsius (86 degrees Fahrenheit). Following these care instructions will help maintain the quality and colors of your items over time.
12: How long does shipping typically take?
Shipping times and costs vary depending on your location. Here's an overview of our shipping options:
- The Netherlands: Shipping costs €6.95, with free shipping on all orders above €50. Delivery time is typically 2-5 working days.
- Rest of Europe: Shipping costs €6.95, with free shipping on all orders above €50. Delivery time is usually 4-6 working days.
- UK, Turkey, United States, Canada: Shipping costs €25, with free shipping for orders above €150. Delivery time ranges from 4 to 9 working days.
Other countries - please contact us at info@hammam34.com for more information
Import Taxes and Duties:
If you live in a non-EU country, please check your local import taxes and duties. HAMMAM34 does not cover these import taxes and duties.
Please note that these delivery times are estimates and may vary due to factors beyond our control. You'll receive a tracking number once your order is shipped, allowing you to monitor its progress.
13: Are there any discounts for bulk or wholesale orders?
We do offer discounts for bulk and wholesale orders. If you're interested in placing a larger order, please contact our sales team at info@hammam34.com to discuss pricing and customization options.
14: What if I receive a damaged or incorrect item?
We apologize if you've received a damaged or incorrect item. Please reach out to our customer support team immediately with photos of the issue and your order number. We'll work to resolve the situation and ensure you receive the correct items in good condition.
15: Do you offer gift cards for your products?
Yes, we do offer gift cards that make for perfect presents! To purchase a gift card, simply send us an email at info@hammam34.com indicating the amount you'd like the gift card to be. Once we receive your request, we'll create a personalized online gift card with the specified amount. It's a wonderful way to give the gift of choice to your loved ones.
16: How do I know if an item is out of stock?
If an item is currently out of stock, you'll see a "Sold Out" label on the product page. We recommend checking back periodically, as we restock popular items whenever possible.